Majuda Corporation provides high-level training courses to our global network of businesses, end-users, and resellers. Majuda Corporation draws on the expertise of industry experts who have been in the IT and Telecommunications industry for over a decade to provide an invaluable range of training opportunities.
Carefully crafted courses are offered on all Majuda Voice and Business Intelligence Applications. The goal is to teach practical product knowledge and cutting edge skills together with developing a deeper knowledge of the functionality and range of applications of the products/solutions available.
Majuda Corporation believes that increased product knowledge leads to increased revenue and therefore we offer advanced training in all possible areas for both end-users and resellers.
If you would like more info on the training program please fill out our call-back request form or email us at info@majuda.com
End-User Training Program
The Majuda End-User Training Program has been created to ensure that companies and call centers gain the maximum benefits from Majuda's products by providing a deep level of understanding and expertise into the functionality and key features provided. A better understanding of the product and its possible applications increases the awareness of the call center staff, supervisors and technicians as to what Majuda has to offer and the benefits it can bring to your organization. This knowledge will ensure the system is integrated into the business processes more efficiently leading to increased effectiveness of your staff team.
The more knowledgeable your call center staff are the more efficient the department will run. Increased efficiency enhances productivity of the organization, and influences the level of customer service provision. All in all, the end effect is a positive impact on the whole business process and on the profitability of the business.
End-users who attend any of the courses in the Majuda End-User Training Program can be assured that they will always stay on top of the latest software features included in the product, as well as any new enhancements that may provide additional strengths within your call center.
Courses are offered to end-users in the following areas:
Majuda Post-Installation Training
For Who
This training is provided on-site at the client after the installation of the Majuda system has been completed. Training for end-users as well as trainers within the client's environment i.e. "train the trainer."
Breakdown
Training covers all aspects of the functionality and use of the software, including:
• General system overview
• Understanding of the features
• Effective use of the features
• Admin of the system
• Full use of the system and its components
Majuda System Training
For Who
This training is similar to the Majuda Post-Installation Training course, but is offered to any new staff joining the call center team. The training is used in order to get them up to speed on their knowledge and understanding of the software, allowing them to use it as efficiently as your existing team.
Breakdown
Training covers all aspects of the functionality and use of the software, including:
• General system overview
• Understanding of the features
• Effective use of the features
• Admin of the system
• Full use of the system and its components
Majuda Refresher Course
For Who
The Majuda Refresher course is recommended for all members of the call center team. It is held every few months to provide regular updates to ensure that your existing Majuda solution continues to provide your organization with the value and benefits you expect from it. Training is provided during a short course so as to minimize the time that your team is away from the call centre. The Majuda Refresher Course is only available to people who have either attended the Majuda Post-Installation Training or the Majuda System Training course.
Breakdown
Training covers all updates to the software, including:
• Recap of general system overview
• New suggested uses for existing features
• New features
• Enhancements to the system
• Reminder of ways to ensure best use of the system
Reseller Training Program
The Majuda Corporation Reseller Training Program is specifically designed for new and existing resellers of Majuda Corporation's products and applications. Courses are aimed at increasing the effectiveness that resellers have in influencing the solution chosen by the client by learning to sell business value to their clients and prospective clients.
All the courses on the Reseller Training Program will assist with new ways to grow sales and awareness, and for staff to better understand the selling features of Majuda Voice and Business Intelligence Applications.
Courses are offered to new or potential resellers in the following areas:
Majuda An Introduction
For Who
Designed for any reseller that is new to Majuda Voice and Business Intelligence Applications.
Breakdown
Training provides an introduction to the product's functionality, features, benefits and system design. Majuda's market positioning and competitive advantage is highlighted in order to provide insight of its strengths as well as the opportunities it provides for resellers in the market. An overview of reseller application process is presented outlining the smooth authorization process provided by Majuda Corporation for all resellers.
Courses are offered to existing resellers in the following areas:
Majuda for the Technically Minded
For Who
Recommended for the following staff:
• Technicians
• Technical Managers and Supervisors
• Service Departments
Breakdown
Training covers a full technical breakdown of Majuda's solutions helping resellers to build technical proficiency on the products, including:
• General system overview and understanding
• Installation process
• Real-world applications and installation tips
• Support processes and tips
• Troubleshooting guidelines
• System admin tasks
• How the application can be integrated within an existing architecture
• Requirements for successful system operation
Majuda from a Sales Side
For Who
Recommended for the following staff:
• Sales Executives
• Sales Managers
• Marketing Team
• Product Managers
Breakdown
Training covers Majuda in terms of selling and marketing the product by highlighting key sales techniques and product selling points, including:
• The driving factors to sell Majuda
• Software features
• Understanding call centers from an end-user perspective
• The key benefits of Majuda for the end-user and the impact on their organization
• Competitive positioning and unique selling points
• Value-adds that can enhance the success of the sales process
• Creating brand loyalty within your sales team
• Presenting Majuda quotations and proposals
• Cross-selling with your existing product ranges and applications
• How the application can be integrated within an existing architecture
Majuda Costing and Ordering
For Who
Recommended for the following staff:
• Procurement
• Stock Control
• Cost Centers
Breakdown
Training covers a look at the back-end processes required, including:
• Standard product pricing models
• Setting up of costing guidelines and cost sheets
• Product codes
• Processing orders
