call recording

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The Majuda Voice Suite!
Majuda v7.0
  • • 100% web-based for windows and mac.
  • • Best-of-breed Call Recording and quality management solutions.
  • • Synergistic all-in-one voice-recording solution.

What’s included...

Majuda CallTracker:
  • • 100% web-based for Windows and Mac environments
  • • Time-Based Note capture
  • • 256 bit AES encryption
  • • Scalable
  • • Multiple recording modes
  • • "Do Not Record" functionality
  • • Unlimited agent and administrative licenses

Majuda QualityTracker:
  • • 100% web-based for Windows and Mac environments
  • • Customizable evaluation forms
  • • Detailed scoring cards
  • • Dynamic quality reporting
  • • Out-of-the-box report templates
  • • Unlimited supervisor licenses
  • • Desktop Screen Capture

Majuda Alert:

MajudaAlert is a next-generation customer support tool, developed in-house by Majuda Corporation, which allows us to remotely monitor and proactively support your Majuda Voice installation 24/7.
Call Recording Software

Why Majuda Call Recording?
The demand for cost-effective and reliable phone recording suites is on the rise. This is a result of customers’ increasing requests for higher standards of service and support coupled with the challenges of corporate liability and regulatory compliance, a pressing need for total reliability and security in electronic call records has been created. With Majuda Voice, businesses receive best-of-breed Call Recording and quality management solutions.

The Majuda Voice Suite combines Majuda CallTracker and Majuda QualityTracker to provide a synergistic all-in-one solution that enhances an organization's ability to listen and understand customers' wants and needs; ensure service level goals are met and maintained and increase call center productivity, quality and effectiveness. The results is a call center solution that equates to more streamlined processes, improved customer service, and liability and compliance control; resulting in increased customer retention, sales and profit.

Majuda Voice product brochure    



Reasons for Considering Majuda Voice Suite:
  • Liability Recording
  • Policy Compliance
  • Quality Assurance
  • Contention Resolution
  • Process Evaluation
  • Data Mining
  • Personnel Training
  •  
      Majuda CallTracker™

    Securely record, store and playback
    all voice communications
    Minimize exposure to disputes
    Mitigate risk of reputation damage
    Improve internal policy compliance
    Protect against liability suits
    Minimize legal risks and costs
    Comply with increasing corporate
    and governmental regulation
      Majuda QualityTracker™

    Evaluate employee performance
    Gain insight into how your customers
    experience your business
    Develop corporate best practices and
    procedures for your organization
    Create effective training programs
    for your agents
    Improve customer service levels
    Increase customer retention
    Optimize your workforce

    Majuda Alert - Proactive site monitoring


    Astra Call Recording logo Alcatel lucent Call Recording logo aspect Call Recording logo avaya Call Recording logo bosch Call Recording logo cisco Call Recording logo vertical Call Recording logo Eads Call Recording logo
    e-on Call Recording logo ericson Call Recording logo esi Call Recording logo fujitsu Call Recording logo Harris Call Recording logo ntertell Call Recording logo Novatech Call Recording logo lg Call Recording logo
    Mitel Call Recording logo Nakayo Call Recording logo nec Call Recording logo Nitsuko Call Recording logo Nortel Call Recording logo Panasonic Call Recording logo Philips Call Recording logo Rockwell collins Call Recording logo
    Samsung Call Recording logo Siemens Call Recording logo Taidrian Call Recording logo Telraid Connenge Call Recording logo Toshiba Call Recording logo Vodavi Call Recording logo Digium Switchvox logo  
    Other products
    Majuda® CallTracker™

    Majuda® QualityTracker™

    Majuda® Alert™

    Majuda® VoIP Appliance™

    Majuda® Remote Link™

    Majuda® Mediant 1000

    Majuda® Compliance™
    Comparison
    View the package comparison to see which Majuda product best suits your needs:

    1. Small Business Edition
    2. Professional Edition
    3. Enterprise Edition
    Next Steps...
    Request a Quote
    We will send you a quote.
    click here

    Request a Call back
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    Request a Demo
    See a demonstration of our software...click here
    Current News
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    Majuda CallTracker Ensures Compliance in Enterprise Call Recording

    Majuda´s Compliance Module Adheres to Enterprise Call Recording Regulations

    Eight Considerations for a Call Recording Tool from Majuda

    Majuda´s Enterprise Call Recording Solutions Benefit Healthcare Industry

    Download
    Majuda v7.0
    product brochure
    Introducing MAJUDA 7.0
    Client testimonials

    "Glomail International has been
    able to achieve much improved
    customer service levels..."

    Alan Ber
    Chief Executive Officer

    View testimonial

    I need to
    SECURELY record &
    playback my phone calls

    I need to Improve
    the QUALITY of my
    agents performance

    I need tools to reduce my
    LIABILITY & RISK
    Exposure

    I need to increase the
    effectiveness of my
    AGENT TRAINING
    Programs
    That's me
    That's me
    That's me
    That's me