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The Majuda Voice Suite!
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| Majuda v7.0 |
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- • 100% web-based for windows and mac.
- • Best-of-breed Call Recording and quality management solutions.
- • Synergistic all-in-one voice-recording solution.
What’s included...
Majuda CallTracker:
- • 100% web-based for Windows and Mac environments
- • Time-Based Note capture
- • 256 bit AES encryption
- • Scalable
- • Multiple recording modes
- • "Do Not Record" functionality
- • Unlimited agent and administrative licenses
Majuda QualityTracker:
- • 100% web-based for Windows and Mac environments
- • Customizable evaluation forms
- • Detailed scoring cards
- • Dynamic quality reporting
- • Out-of-the-box report templates
- • Unlimited supervisor licenses
- • Desktop Screen Capture
Majuda Alert:
MajudaAlert is a next-generation customer support tool, developed in-house by Majuda Corporation, which allows us to remotely monitor and proactively support your Majuda Voice installation 24/7.
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Call Recording Software
Why Majuda Call Recording?
The demand for cost-effective and reliable phone recording suites is on the rise. This is a result of customers’ increasing requests for higher standards of service and support coupled with the challenges of corporate liability and regulatory compliance, a pressing need for total reliability and security in electronic call records has been created. With Majuda Voice, businesses receive best-of-breed Call Recording and quality management solutions.
The Majuda Voice Suite combines Majuda CallTracker and Majuda QualityTracker to provide a synergistic all-in-one solution that enhances an organization's ability to listen and understand customers' wants and needs; ensure service level goals are met and maintained and increase call center productivity, quality and effectiveness. The results is a call center solution that equates to more streamlined processes, improved customer service, and liability and compliance control; resulting in increased customer retention, sales and profit.
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| Reasons for Considering Majuda Voice Suite: |
| Liability Recording |
Policy Compliance |
| Quality Assurance |
Contention Resolution |
| Process Evaluation |
Data Mining |
| Personnel Training |
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Securely record, store and playback
all voice communications
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Minimize exposure to disputes
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Mitigate risk of reputation damage
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Improve internal policy compliance
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Protect against liability suits
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Minimize legal risks and costs
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Comply with increasing corporate
and governmental regulation
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Evaluate employee performance
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Gain insight into how your customers
experience your business
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Develop corporate best practices and
procedures for your organization
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Create effective training programs
for your agents
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Improve customer service levels
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Increase customer retention
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Optimize your workforce
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