We know that
call
quality monitoring is important to you; this is
why we have developed the Majuda QualityTracker for
your company’s needs. The Majuda QualityTracker is a
fully integrated quality management solution that equips
contact center agents and supervisors with the necessary
tools to access and analyze customer interaction data
and transform it into actionable information. In doing
so, customer service levels and workforce efficiency
will be improved resulting in a successful contact center.
Majuda QualityTracker delivers the functionality that
allows users the ability to listen, understand and react
to all communications passing through a contact center
environment. Also, as part of the Majuda Voice Suite,
Majuda QualityTracker empowers users with the ability
to record and evaluate all customer interactions. Information
is effectively derived from multiple sources, such as
agent desktop screens and customizable agent evaluation
forms, to provide businesses with the most up-to-date
and accurate operational and performance information
through our rich reporting interface. Our
call
center quality monitoring tools set industry benchmarks;
read below and discover what makes us different:
- 100% web-based for Windows and Mac environments
- Customizable evaluation forms
- Weighted scoring cards
- In-depth performance reporting
- Out-of-the-box evaluation templates
- Out-of-the-box report templates
- Unlimited supervisor licenses
- Desktop Screen Capture
Call quality monitoring has evolved; let the Majuda QualityTracker improve your contact centers customer service.
Chat 1 on 1 with a call recording specialist
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