Implementing a call recording solution within your organization is not always enough to provide the legal compliance that is necessary to operate within the bounds of constantly changing regulatory landscape.
There are critical security features that need to be enabled within your call recorder in order to give you the highest levels of protection.
These features are:
- End-to-end encryption: All recorded phone conversations must be encrypted with a 256 bit algorithm from the time the phone is picked up and the call recorded, all the way through to call retrieval and most importantly storage. Regulations like PCI-DSS, HIPAA, Sarbanes Oxley and similar all require this high level of security.
- Granular Security Roles: A call recording system must have multiple security profiles in place in order to protect not only a customer’s information from being accessed by a third party but also any and all sensitive voice information that is passed through the system. Majuda offers over 6 security profiles to make sure that access to recordings are restricted according to corporate security rules.
Majuda Voice incorporates all the necessary security criteria to help make your business safe, secure and compliant.
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