With the United States government's recent passing of the new healthcare reform bill, healthcare providers are facing more stringent regulatory environments. Accountability, compliance and even customer service are becoming increasingly important to the success of healthcare organizations throughout the US and the world.
Majuda has created the Majuda Voice Suite with all of these concerns in mind. Whether you are a health insurance provider, doctors office or hospital, we understand the importance of securing important patient data, becoming compliant with regard to HIPAA and similar industry regulations and of course the need to increase efficiency and effectiveness of employees.
Benefits of the Majuda Voice Suite for Healthcare Providers
Quick & Easy Call Retrieval For Increased Efficiency
Majuda deploys the latest in web development technologies to provide an unmatched user experience. Along with its advanced search features, Majuda CallTracker enables users to search through current and archived calls on more than 10 different search criteria. Majuda's centralized web-based administrative and user consoles allow users access to call records from any browser and from any geographic location. Majuda CallTracker's unique technology is capable of retrieving over one million calls whilst returning results in less than a second.
Data Protection and Security
Majuda understands the need our customers haveto keep sensitive data safe and secure. We also understand theimportance of complying with local, state and federal regulation. To meet these needs,Majuda has implemented system level and administrative security roles and access, incorporated 256 bit AES end-to-end encryption into all calls, provided complete audit trails of all events taking place within our systems and digitally stamped all call signatures to ensure that no call can be tampered with.
Improved Agent Performance For Increased Customer Retention
Through the use of customizable agent scorecards, an array of reporting features and automatic delivery of "Calls for Review" to any specified supervisor, Majuda QualityTracker alongwith Majuda CallTracker allows users the ability to evaluate and improve agent performance and efficiency. These features providecritical insight into the behavior and effectiveness of your agents while giving users the information needed to make key decisions regarding customer service operations.
Advanced Storage and Archiving
Majuda's advanced storage and archiving functionality allows users to securely store and make searchable an unlimited amount of call data with no size or time constraints. Never worry about finding acall because it has been moved or stored in another network location, the system will simply track it for you.
Majuda's functionality allows you to securely record all your telephonic and agent desktop screen data at all times. With its ability to record an unlimited number of concurrent conversations originating from any voice platform, Majuda is truly the best solution for your full-time liability recording and quality management requirements.
Protection against risk and liability exposure
In today’s growing regulatory environments, companies must be able to provide proof of required customer interactions in order to be compliant with local, state and federal mandates. Coupled with certain industry needs to securely store contracts bound over the phone, phone orders or payments via phone, companies are required now more than ever to implement best-of-breed liability recording solutions to protect not only themselves, but also their employees and customers. The Majuda Voice Suite provides all this functionality and more to help reduce exposure to risk and mitigate liability.
Reliability is Key!
Majuda understands the importance of implementing a reliable call recording solution. Call recording solutions are accessed on a less frequent basis than other day-to day systems such as email or regular telephonic systems. The question most frequently asked is how can a company be sure that their call recording solution is adequately performing or even performing at all? MajudaAlert, our remote monitoring service allows us to remotely monitor and proactively support all Majuda installations around the world.