Solutions For Contact Centers
Call
center monitoring is important to us, as contact
centers directly connect companies with the voice of
their customers. A wealth of customer interaction data
is hidden within your contact center. Majuda gives its
clients the necessary tools which will unlock this data
and transform it into actionable information to help
retain customers, decrease defections and continuously
improve and streamline your customer service operations.
Majuda does this while reducing liability and risk while
following regulatory compliance laws. Studies demonstrate
that a 5% improvement in customer retention can increase
profitability by up to 100%. (Source: Harvard Business
Review).
Benefits of the Majuda Voice Suite for Contact Centers
Our Solutions grow with you
As your company grows, our fully scalable product will grow with you. The Majuda CallTracker securely stores and records calls from VoIP, digital, analog and other blended platforms - this is done through the bulk of available PBX’s and from any assortment of extensions.
Enjoy Improved Agent Performance, with Increased Customer Retention
Customized agent scorecards let us improve and evaluate the overall efficiency of any agent’s performance. Supervisors can automatically grade calls with the 'Calls for Review' feature. Features like these provide insight into all key areas of agent/customer interaction.
Increased Efficiency with Simple Call Retrieval
Majuda uses current web development technologies, this
provides a peerless experience. Enjoy the ability to
search through all current or archived calls by using
any of ten different search criteria. You are not restricted
to one location either – use our
call
center CRM to access your calls from anywhere in
the world in a matter of seconds.
