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Energy & Utilities


Solutions For Energy & Utility Providers

As the world's population continues to grow, so does its energy consumption. With utility companies interacting with customers over the phone nearly every second, the need for full-time interaction recording and agent quality control is essential. Research shows that approximately 35% of overall customer satisfaction in the utilities industry is determined by the quality of customer service. Excellent customer service can play a crucial role in mitigating the dissatisfaction from rising prices, weather-related outages and other uncontrollable circumstances. Majuda Quality provides the industry with the quality management tools necessary to gain actionable insights into customer service operations to help set and maintain customer service goals while continually improving customer service levels. Utility companies also need to consider the liability and risk management benefits of implementing a best-of-breed call recording system. Whether the requirements are to monitor communications with installers and technicians during outages and/or major weather events or to operate within regulatory guidelines when processing payments over the phone, Majuda Optimum Suite has the tools you need to ensure quality management, liability protection and your compliance needs.


Benefits of the Majuda Voice Suite for Energy and Utility Organizations


Let our scalable solutions grow together with you
Majuda's Call recording and quality management solution provides peace of mind in knowing no matter how your company and its infrastructure grows or changes, we will be right there providing customizable and a fully scalable product. Majuda CallTracker has the ability to securely record and store an unlimited number of calls from any analog, digital, VOIP or blended platform, through the majority of PBX's from any number of extensions.

Quick & Easy Call Retrieval For Increased Efficiency
Majuda deploys the latest in web development technologies to provide an unmatched user experience. Along with its advanced search features, Majuda CallTracker enables users to search through current and archived calls on more than 10 different search criteria. Majuda's centralized web-based administrative and user consoles allow users access to call records from any browser and from any geographic location. Majuda CallTracker's unique technology is capable of retrieving over one million calls whilst returning results in less than a second.

Improved Agent Performance For Increased Customer Retention
Through the use of customizable agent scorecards, an array of reporting features and automatic delivery of "Calls for Review" to any specified supervisor, Majuda QualityTracker alongwith Majuda CallTracker allows users the ability to evaluate and improve agent performance and efficiency. These features providecritical insight into the behavior and effectiveness of your agents while giving users the information needed to make key decisions regarding customer service operations.

Data Protection and Security
Majuda understands the need our customers haveto keep sensitive data safe and secure. We also understand theimportance of complying with local, state and federal regulation. To meet these needs,Majuda has implemented system level and administrative security roles and access, incorporated 256 bit AES end-to-end encryption into all calls, provided complete audit trails of all events taking place within our systems and digitally stamped all call signatures to ensure that no call can be tampered with.

Advanced Storage and Archiving
Majuda's advanced storage and archiving functionality allows users to securely store and make searchable an unlimited amount of call data with no size or time constraints. Never worry about finding acall because it has been moved or stored in another network location, the system will simply track it for you.


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Majuda v7.0
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Introducing MAJUDA 7.0
Client testimonials

"Glomail International has been
able to achieve much improved
customer service levels..."

Alan Ber
Chief Executive Officer

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I need to
SECURELY record &
playback my phone calls

I need to Improve
the QUALITY of my
agents performance

I need tools to reduce my
LIABILITY & RISK
Exposure

I need to increase the
effectiveness of my
AGENT TRAINING
Programs
That's me
That's me
That's me
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