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Collections


Solutions For The Collections Industry

Voice recording software helps the debt settlement and consolidation companies to continue to operate in stringent regulatory environments. Securely recording, cataloging and storing interaction data ensures compliance and risk mitigation, which provides an important layer of protection for your organization, its employees and clients. To ensure success within the industry, agent performance and effectiveness is critical. A company must monitor customer-agent interactions and be capable of retrieving actionable information in order to increase collection agent performance and productivity. The Majuda Voice Suite provides the tools which will help reduce liability while ensuring regulatory compliance and reducing costs.


Benefits of the Majuda Voice Suite for Collections Industry



Let our scalable solutions grow together with you
Majuda's call recording and quality management solution provides peace of mind in knowing that no matter how your company and its infrastructure grows or changes, we will be right there providing a customizable and fully scalable product . Majuda CallTracker has the ability to securely record and store an unlimited number of calls from any analog, digital, VoIP or blended platform, through the majority of PBX's from any number of extensions.

Quick & Easy Call Retrieval For Increased Efficiency
Majuda deploys the latest in web development technologies to provide an unmatched user experience. Along with its advanced search features, Majuda CallTracker enables users to search through current and archived calls on more than ten different search criteria. Majuda's centralized web-based administrative and user consoles allow users to access call records from any browser and from any geographic location. Majuda CallTracker's unique technology is capable of retrieving over one million calls whilst returning results in less than a second.

Improved Agent Performance For Increased Customer Retention
Through the use of customizable agent scorecards, an array of reporting features and automatic delivery of ‘Calls for Review’ to any specified supervisor, Majuda QualityTracker along with Majuda CallTracker allows users the ability to evaluate and improve agent performance and efficiency. These features provide critical insight into the behavior and effectiveness of your agents while giving users the information needed to make key decisions regarding customer service operations.

Data Protection and Security
Majuda understands the need our customers have to keep sensitive data safe and secure. We also understand the importance of complying with local, state and federal regulations. To meet these needs, Majuda has implemented system level and administrative security roles and access, incorporated 256 bit AES end-to-end encryption into all calls, provided complete audit trails of all events taking place within our voice logging systems and digitally stamped all call signatures to ensure that no call can be tampered with.

Advanced Storage and Archiving
Majuda's advanced storage and archiving functionality allows users to securely store and make searchable an unlimited amount of call data with no size or time constraints. Never worry about finding a call because it has been moved or stored in another network location, our voice logging system will simply track it for you.

Reliability is Key!
Majuda understands the importance of implementing a reliable call recording solution. Call recording solutions are accessed on a less frequent basis than other day-to-day systems such as email or regular telephonic systems. The question most frequently asked is how can a company be sure that their voice recording software solution is adequately performing or even performing at all? MajudaAlert, our remote monitoring service allows us to remotely monitor and proactively support all Majuda installations around the world.

Protection from risk and liability
In order to be compliant with local, state and federal mandates in today’s growing regulatory environment, companies must have the ability to provide evidence of certain customer interactions. The Majuda Voice Suite allows companies to securely store contacts, orders and payments procured by phone; this also protects the company, their employees and customers. Simply put, Majuda provides the tools which will assist in the reduction of risk while mitigating liability. The voice recording software provides peace of mind and always, secure storage of data.

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Client testimonials

"Glomail International has been
able to achieve much improved
customer service levels..."

Alan Ber
Chief Executive Officer

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I need to
SECURELY record &
playback my phone calls

I need to Improve
the QUALITY of my
agents performance

I need tools to reduce my
LIABILITY & RISK
Exposure

I need to increase the
effectiveness of my
AGENT TRAINING
Programs
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That's me
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