Improved Agent Performance For Increased Customer Retention
Through the use of customizable agent scorecards, an array of reporting features and automatic delivery of ‘Calls for Review’ to any specified supervisor, Majuda QualityTracker along with Majuda CallTracker allows users the ability to evaluate and improve agent performance and efficiency. These features provide critical insight into the behavior and effectiveness of your agents while giving users the information needed to make key decisions regarding customer service operations.
Data Protection and Security
Majuda understands the need our customers have to keep
sensitive data safe and secure. We also understand the
importance of complying with local, state and federal
regulations. To meet these needs, Majuda has implemented
system level and administrative security roles and access,
incorporated 256 bit AES end-to-end encryption into
all calls, provided complete audit trails of all events
taking place within our
voice
logging systems and digitally stamped all call signatures
to ensure that no call can be tampered with.
Advanced Storage and Archiving
Majuda's advanced storage and archiving functionality allows users to securely store and make searchable an unlimited amount of call data with no size or time constraints. Never worry about finding a call because it has been moved or stored in another network location, our voice logging system will simply track it for you.
Reliability is Key!
Majuda understands the importance of implementing a reliable call recording solution. Call recording solutions are accessed on a less frequent basis than other day-to-day systems such as email or regular telephonic systems. The question most frequently asked is how can a company be sure that their voice recording software solution is adequately performing or even performing at all? MajudaAlert, our remote monitoring service allows us to remotely monitor and proactively support all Majuda installations around the world.
Protection from risk and liability
In order to be compliant with local, state and federal mandates in today’s growing regulatory environment, companies must have the ability to provide evidence of certain customer interactions. The Majuda Voice Suite allows companies to securely store contacts, orders and payments procured by phone; this also protects the company, their employees and customers. Simply put, Majuda provides the tools which will assist in the reduction of risk while mitigating liability. The voice recording software provides peace of mind and always, secure storage of data.
