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Automotive


Benefits of the Majuda Voice Suite for the Automotive Industry


Solutions For Car Dealerships & The Automotive Industry

Last year, in the United States alone, car dealships, the backbone of the world’s automotive industry sold fifteen million vehicles.

In order to efficiently operate and maintain successful automotive organizations, emphasis must be placed on liability management, regulatory compliance and, most importantly, customer service. The continued success of automotive companies largely depends on the advantage gained over their competitors in these areas.

Car dealerships and service departments operate in extremely competitive environments. Customer satisfcation at the dealer and service levels will ultimately determine whether the business is successful.

Car owners have a continuing need to stay in contact with the dealership and service department about purchase contracts, financing, warranty details, parts availability, current discount programs, service scheduling, etc. Ensuring top customer service levels is a priority and dealerships must be equipped with the ability to capture and derive accurate and reliable information from their customers , to assist with consistently improving these levels. No matter the requirement, the Majuda Voice Suite provides the most comprehensive call recording and quality management solutions, giving dealerships the insight and tools to optimize their workforce and increase customer satisfaction and retention.

Scalable
Majuda's Call recording and quality management solution provides peace of mind in knowing no matter how your company and its infrastructure grows or changes, we will be right there providing customizable and a fully scalable product . Majuda CallTracker has the ability to securely record and store an unlimited number of calls from any analog, digital, VOIP or blended platform, through the majority of PBX's from any number of extensions.

Quick & Easy Call Retrieval
Majuda deploys the latest in web development technologies to provide an unmatched user experience. Along with its advanced search features, Majuda CallTracker enables users to search through current and archived calls on more than 10 different search criteria. Majuda's centralized web-based administrative and user consoles allow users access to call records from any browser and from any geographic location. Majuda CallTracker's unique technology is capable of retrieving over one million calls whilst returning results in less than a second.

Improved Agent Performance For Increased Customer Retention
Through the use of customizable agent scorecards, an array of reporting features and automatic delivery of "Calls for Review" to any specified supervisor, Majuda QualityTracker alongwith Majuda CallTracker allows users the ability to evaluate and improve agent performance and efficiency. These features provide critical insight into the behavior and effectiveness of your agents while giving users the information needed to make key decisions regarding customer service operations.

Data Protection and Security
Majuda understands the need our customers haveto keep sensitive data safe and secure. We also understand theimportance of complying with local, state and federal regulation. To meet these needs,Majuda has implemented system level and administrative security roles and access, incorporated 256 bit AES end-to-end encryption into all calls, provided complete audit trails of all events taking place within our systems and digitally stamped all call signatures to ensure that no call can be tampered with.


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Majuda v7.0
product brochure
Introducing MAJUDA 7.0
Client testimonials

"Glomail International has been
able to achieve much improved
customer service levels..."

Alan Ber
Chief Executive Officer

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I need to
SECURELY record &
playback my phone calls

I need to Improve
the QUALITY of my
agents performance

I need tools to reduce my
LIABILITY & RISK
Exposure

I need to increase the
effectiveness of my
AGENT TRAINING
Programs
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