In a world that is placing more emphasis on corporate governance and compliance, Majuda Corporation has developed an industry first compliant Call Recording and quality management appliance that can be installed in minutes and is simple to use, Using state-of-the-art Majuda™ Call Recording technology developed on a Microsoft™ Silverlight™ web based platform, powered by Microsoft™ Windows™ Server 2008 R2 and AudioCodes Mediant 1000 Multi-Service Business Gateway, Majuda™ is able to deliver our Enterprise level call recording solution “in a box”. The Majuda appliance records 100% of your calls, encrypts them using 256 Bit AES Encryption and stores them in a secure Microsoft™ SQL Server database that will allow you to record no less than 192,000 minutes of calls before having to archive. The Majuda Mediant 1000 supports most IP based phone systems, as well as SIP, PRI and Analog Trunks, and offers the strength and reliability that has come to be expected from our enterprise range of Call Recording products.
In addition to its enterprise Call Recording functionality; the Majuda™ appliance includes a feature-rich set of agent evaluation and reporting tools. Together, these tools give you the opportunity to listen to your customers and employees, understand their interactions and how they affect your business, and finally give you the ability to identify the strengths and weaknesses that directly impact your bottom line.
This simple to install appliance now allows you to address your legal obligations, resolve customer disputes and increase your operational effectiveness at a very affordable price.
Majuda Voice Call Recording Software
AudioCodes Mediant 1000
• Web-based interface
• End-to-end encryption
• Granular security profiles
• Audit trail monitoring
• Multiple call search criteria
• Enhanced QM reporting
• Advanced user management
• MajudaAlert™ monitoring
• Download & Email Recorded Calls
• Desktop Screen Capture
• Dynamic Note Capture
• Third-party data integration tools
• PCI Compliance